Email this article Digital Inclusion and The Challenges of Accessing G2C Public Services for The Elderly: A Case Study In Bojonegoro Regency
(1) Universitas Bojonegoro
(2) Universitas Bojonegoro
(3) Universitas Bojonegoro
Abstract
This article aims to advance the development of increasingly sophisticated household appliances and digital technology, which are currently trending. However, a group that has been left behind in this modern era remains, namely, older people. Its novelty is that it provides a practical contribution to the Bojonegoro district government so that digital public services are not discriminatory towards older people. The purpose of this article is to gain a deeper understanding of the digital inclusion in public services for citizens (G2C) and the access challenges faced by all older adults in Bojonegoro Regency. The conceptual framework used in this article consists of digital inclusion, G2C public services, the digital divide, and elderly inclusion. This research employs a qualitative approach, utilizing a case study method. The data collection techniques described in this article were conducted through interviews and document analysis. Meanwhile, the data analysis technique used software, namely N'vivoNVivo, to process qualitative research data. The study's results show that internal and external factors act as barriers to older people's access to digital public services in Bojonegoro Regency. The internal factor is the lack of motivation among older people to learn new digital technologies, while the external factor is the lack of elderly-friendly digital technology services. The development of digital technology, especially government-provided digital public services, must overcome the digital divide across all communities in Bojonegoro Regency—practical recommendations for equitable government infrastructure and flexible service approaches.
Keywords
Full Text:
PDFReferences
Amelia Setiawan, Sylvia Fettry Elvira Maratno, Puji Astuti Rahayu, & Monica Paramita Ratna Putri Dewanti. (2019). Stakeholder Analysis on IndonesianE-Commerce Taxation. International Research Journal of Business Studies |, 12(3), 277–288.
Balane, M. A., Palafox, B., Palileo-Villanueva, L. M., McKee, M., & Balabanova, D. (2020). Enhancing the use of stakeholder analysis for policy implementation research: Towards a novel framing and operationalised measures. BMJ Global Health, 5(11), 1–12. https://doi.org/10.1136/bmjgh-2020-002661
Dewi, A. C. (2019). PERSEPSI MASYARAKAT TERHADAP LAYANAN DAN INFORMASI KEPENDUDUKAN VIA WEBSITE DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA SEMARANG. 1–9.
Febryanti, D. R., & Irwansyah, I. (2023). Chance and Hindrance for Elders Toward Digital Inclusion: a Literature Review. Mediator: Jurnal Komunikasi, 15(2), 172–185. https://doi.org/10.29313/mediator.v15i2.10097
Ghaniyyu Khoiri Fadli, F. (2023). INOVASI PELAYANAN PUBLIK BERBASIS E-GOVERNMNET DI DESA (STUDI KEBERHASILAN DI DESA BANYUBIRU KECAMATAN BANYUBIRU KABUPATEN SEMARANG). Jurnal Undip, 4(1), 1–23.
Hapsa, Yusuf, M., Karim, N., & Fatriani, R. M. (2024). Building Digital Inclusion and Non-Discriminatory Services for Vulnerable Groups in Jambi City Government. GOVERNABILITAS (Jurnal Ilmu Pemerintahan Semesta), 5(2), 115–131. https://doi.org/10.47431/governabilitas.v5i2.500
Irwansyah, S. (2024). INKLUSI DIGITAL PADA LANJUT USIA DALAM MASYARAKAT SAAT INI. Sistem Informasi Dan Teknologi, 6 no. 2, 1–14.
Isabella, I., Alfitri, A., Saptawan, A., Nengyanti, N., & Baharuddin, T. (2024). Empowering Digital Citizenship in Indonesia: Navigating Urgent Digital Literacy Challenges for Effective Digital Governance. Journal of Governance and Public Policy, 11(2), 142–155. https://doi.org/10.18196/jgpp.v11i2.19258
Mariano, S. (2021). PENERAPAN E-GOVERNMENT DALAM PELAYANAN PUBLIK DI KABUPATEN SIDOARJO. KEMBARA Journal of Scientific Language, Literature, and Teaching, 7(2), 508–528. https://doi.org/10.22219/kembara.v7i2.17893
Mulyaningsih, T., Wahyunengseh, R., & Hastjarjo, S. (2020). Poverty and digital divide: A study in urban poor neighborhoods. Jurnal Ilmu Sosial Dan Ilmu Politik, 24(2), 189–203. https://doi.org/10.22146/JSP.52325
Pradana, A., & Widiastomo, A. (2023). Pengembangan Program Pelatihan Keterampilan Digital bagi Lansia dalam Menghadapi Era Digitalisasi Info Artikel Abstrak yang cepat dan perubahan sosial yang terjadi . Lansia memiliki potensi yang pelatihan keterampilan digital yang efektif dan relevan bagi. 01(1), 33–42.
Putri Limilia, & Puji Prihandini. (2018). Perbedaan Motif Penggunaan Internet Antar Gender Sebagai Bentuk Baru Kesenjangan Digital. Medium, Volume 6(Issue 2), 1–14.
Rahmatullah, R., Habibi, A., Khaeruddin, K., Yaqin, L. N., Alharmali, T. M., Fauzee, M. S. O., & Mahat, J. (2025). A study of user satisfaction and net benefits in Indonesia through the DeLone and McLean Model for E-Government success. Discover Sustainability, 6(1). https://doi.org/10.1007/s43621-025-01645-4
Ramadhanti, H. D., & Astuti, E. T. (2022). Digital Divide and A Spatial Investigation of Convergence in ICT Development Across Provinces in Indonesia. Jurnal Aplikasi Statistika & Komputasi Statistik, 14(1), 69–84. https://doi.org/10.34123/jurnalasks.v14i1.388
Reddy, P., Chaudhary, K., & Hussein, S. (2023). A digital literacy model to narrow the digital literacy skills gap. Heliyon, 9(4), e14878. https://doi.org/10.1016/j.heliyon.2023.e14878
Retnowati, N. D., & Nugraheny, D. (2021). G2C (Government to Citizen) Digital Interaction And C2G (Citizen to Government) on The Jogja Smart Service Application. Sainstek : Jurnal Sains Dan Teknologi, 13(2), 90. https://doi.org/10.31958/js.v13i2.4692
Ridwan, E. R. (2020). E-Government : Implementasi, Strategi, dan Inovasi. In Yayasan Kita Menulis.
Setiansah, M., Nuryanti, N., Santoso, E., Runtiko, A. G., & Novianti, W. (2023). Improving Indonesian seniors’ digital resilience and quality of life through the Digital Academy for Seniors program. Journal of Media Literacy Education, 15(2), 71–83. https://doi.org/10.23860/JMLE-2023-15-2-6
Sugiyono. (2020). Metodologi Penelitian Kuantitatif, Kualitatif dan R & D.
Sya Laisa Amara, Shintia Rahayu Safitri, & Sulpani, N. Tunnada. (2022). Digital Literacy and Digital Inclusion: Information Policy and the Public Library. Medium, 9(2), 92–104. https://doi.org/10.25299/medium.2021.vol9(2).8436
Tahir, A., Tui, F. P., & Puluhulawa, Y. (2024). Analisis Pelayanan Publik Berbasis Inovasi ( E-Government ) di Kantor Wilayah Kementrian Agama Provinsi Gorontalo Universitas Negeri Gorontalo , Indonesia memberikan informasi dan pelayanan bagi warganya , urusan bisnis , serta hal - hal yang Penyelenggar. Parlementer: Jurnal Studi Hukum Dan Administrasi Publik, 1(4), 84–100.
Ulfah, S. N., Kurniawan, I. A., & Firdiyani, F. (2024). Penerapan Prinsip-Prinsip New Public Service Studi Kasus: Layanan SAMSAT Keliling Balaraja. Jurnal Administrasi Pemerintahan Desa, 6(1), 17. https://doi.org/10.47134/villages.v6i1.177
United Nations. (2020). E-Government Survey 2020 - Digital Government in the Decade of Action for Sustainable Development. In the United Nations E-Government Surveys.
Yasmin, S. (2025). Adopsi Teknologi Digital Oleh Lansia: Hambatan, Pemaknaan, Dan Akses Informasi Kesehatan. MITZAL (Demokrasi, Komunikasi Dan Budaya) : Jurnal Ilmu Pemerintahan Dan Ilmu Komunikasi, 10(1), 61. https://doi.org/10.35329/mitzal.v10i1.6046
DOI: https://doi.org/10.34007/jehss.v8i3.3008
Refbacks
- There are currently no refbacks.
Copyright (c) 2026 Journal of Education, Humaniora and Social Sciences (JEHSS)
This work is licensed under a Creative Commons Attribution 4.0 International License.
Journal of Education, Humaniora and Social Sciences (JEHSS)
This work is licensed under a Creative Commons Attribution 4.0 International Public License